Bit Literacy: Productivity in the Age of Information and E-mail Overload ↑

11.51.1.1 The business of selling more technology

It’s far too rarely stated that the technology industry is not in the business of making people productive. It is only in the business of selling more technology. Granted, some companies make better tools than others, and users can be productive with some of today’s tools. But in the technology business, users’ productivity is secondary to profitability. No matter what a company claims, feature lists and upgrades are designed for the company’s success, not the users’.

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